"Eliminating what is not wanted or needed is profitable in itself."
"You have to lead people gently toward what they already know is right."
"Change should be a friend. It should happen by plan, not by accident."
"Being convinced one knows the whole story is the surest way to fail."
"In a true zero-defects approach, there are no unimportant items."
"Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric."
"Successful people breed success."
"Slowness to change usually means fear of the new."
"A rule to live by: I won't use anything I can't explain in five minutes."
"The great discoveries are usually obvious."
"Selecting the right person for the right job is the largest part of coaching."
"Very few of the great leaders ever get through their careers without failing, sometimes dramatically."
"You don't have to be noisy to be effective."
"We can spend our whole lives underachieving."
"Making a wrong decision is understandable. Refusing to search continually for learning is not."
"Just being honest is not enough. The essential ingredient is executive integrity."
"If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow."
"Quality has to be caused, not controlled."
"In a true zero-defects approach, there are no unimportant items."
"You have to lead people gently toward what they already know is right."
"Slowness to change usually means fear of the new."
"Just being honest is not enough. The essential ingredient is executive integrity."
"Quality has to be caused, not controlled."
"Successful people breed success."
"Making a wrong decision is understandable. Refusing to search continually for learning is not."